Evergreen Healthfoods Ltd Privacy Policy

When registering your Evergreen Loyalty Card, placing an order at Evergreen.ie or creating an account at Evergreen.ie we collect and process personal data about you. This allows us to offer our customers the best possible experience, while shopping instore or online at Evergreen. This document was created to ensure you understand what personal information Evergreen collect about you, how we collect it, what we use it for and what rights you have regarding your personal data. For the purpose of the EU General Data Protection Regulation (GDPR) – May 25th, 2018, the data controller is Evergreen Healthfoods Ltd (Company Number: 2989493), whose registered office is located at Evergreen Healthfoods Ltd 27 Kilkerrin Business Park, Tuam Road, Galway, Ireland. When we talk about “Evergreen.ie,” “Evergreen”, “we,” “us” or “our,” we mean Evergreen Healthfoods Ltd. 

Definitions

Personal Data

Is data obtaining to a living individual who can be identified using the said data.

Usage Data

This data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, number of pages viewed per visit).

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (Service Provider)

Data Processor or Service Provider means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT

Data Subject is any living individual who is the subject of Personal Data.

USER

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Legal Basis

Evergreen need to process your personal information in order to: Perform our contract with you (see Article 6.1.b of the GDPR). Comply with our legal obligations (see Article 6.1.c of the GDPR) and the legitimate interests of third parties as long as your interests and fundamental rights do not override those interests (see Article 6.1.f of the GDPR).

Master Data (Website)

When you create an online account or place an order at Evergreen.ie, we will automatically generate a personal account for you on Evergreen.ie (“Account”) and collect the following personal data about you (the “Master Data”):

Online Order / Online Account

  • Your First Name
  • Your Second Name
  • Your Email Address
  • Your Billing Address
  • Your Shipping Address
  • Your Billing/Shipping Phone Number
  • Your securely encrypted password

This information is mandatory, which means that it will not be possible to order online or open an online account. When you Place an order online or open an online account on our website, we collect the information you entered on our online website. This includes:

  • Order Details: details of products purchased, order history, shipping information, billing information, contact phone number & email address
  • Customer Account Information: Name, Email, Billing Address, Shipping Address, Billing and
  • Shipping Phone contact Number

Master Data (Instore loyalty club)

When you register an Evergreen loyalty card, we will automatically generate a loyalty account for you and collect the following personal data about you (the “Master Data”):

  • This information is mandatory, which means that it will not be possible to register your loyalty card without providing Evergreen with the required information
  • When you register your Evergreen Loyalty Card we collect the information associated to the registered card holder. This includes:

Loyalty Card

  • Gender
  • Title
  • First Name
  • Surname
  • Date of Birth
  • Address
  • Mobile Contact Number

Loyalty Information is utilised, where appropriate to:

  • Provide our services to you, including loyalty rewards, order fulfilment and providing you with access to your account and our website
  • Identify you as a registered user when you log in to the Website and re-visit the Website
  • Identify you as a registered loyalty card holder user when you complete a transaction instore
  • Improve the Website and our services
  • Respond to your questions and provide related customer service
  • Contact you if an issue is flagged with your order or account if necessary
  • Send you our newsletters and important company announcements
  • Engage in various internal business purposes, i.e data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying the Website, or our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities
  • Comply with legal requirements and legal process, requests from public and governmental authorities, relevant industry standards and our internal policies
  • Enforce our Terms & Conditions

Other Disclosures

  • In addition to the above, we disclose your personal information to the following parties and in the following circumstances:
  • To allow third party vendors, consultants and other service providers to perform services on our behalf
  • To comply with laws or to respond to claims, legal process (including but not limited to subpoenas and court orders) and requests from public and government authorities
  • To cooperate with regulatory bodies and government authorities, including but not limited to Trading Standards, The Competition and Markets Authority, and the Danish Consumer Ombudsman, in connection with investigations or case referrals
  • To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our Website
  • To a third party in the event of any reorganisation, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).

Newsletters Email

We collect the information you provide us with when you subscribe to receive our newsletters, digest emails or similar (we collect your name, email address and newsletter preferences). If you no longer wish to receive these emails you can unsubscribe by logging into your account and changing your settings or unsubscribe directly in the email.

Cookies

Cookies identify your computer or device rather than you as an individual user, and are used for different purposes. Cookies are small text files stored on your hard drive, which contain information about your activity and preferences when visiting Evergreen.ie. These cookies allow us to monitor website traffic and to store information about your preferences, which allows us to customise the site according to your needs. Cookies also allow us to preserve your password in your Internet browser so you don't have to re-enter it each time you visit our site. They also allow us to keep track of items in your shopping cart for checkout. If you wish to change the way your browser handles cookies you can do so through your browser’s settings. We utilised cookies for the following reasons;

Generating Statistics

  • Measuring Website traffic such as the number of visits to the Website
  • Which Domains the visitors come from,
  • Which pages they visit on the Website
  • Which overall geographical areas the visitors are located
  • Monitoring the performance of the Website

Optimising User Experience

  • Remembering your username and password when you return to the Website,
  • Remembering information about your browser and preferences
  • Improving the functionality & user experience

Targeted Advertisements

  • These third parties may use Cookies alone or in conjunction with web beacons or other tracking technologies to collect information about your use of our Website and other websites.

Third Party Cookies

  • Third party Cookies are set by third party websites – not our Website. When you visit our Website, the following third party Cookies may be set:
  • Google AdSense cookies, set when displaying relevant targeted advertisements on our Website. Some cookies may be set as DoubleClick, which is part of Google

Deletion of Cookies

  • You can delete the cookies already on your device. You can typically delete cookies from the Privacy or History area, available from the Settings or Options menu in the browser. In most browsers, the same menu can be reached through the Ctrl+Shift+Del keyboard shortcut or Command+Shift+Del if you're on a Mac.
  • If you do not accept Cookies from our Website, you may experience inconvenience in your use of the Website, and you may be prevented from accessing some of its features.

Service Providers

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We use external companies to maintain the technical operation of the Website and our services. These companies are data processors for the personal data for which we are the data controller.

We have data processing agreements in place with the data processors and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this Policy, you authorise us to instruct the data processors to process data in accordance with the Policy and for the purposes of using the Website.

The data processors have taken reasonable technical and organisational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: www.google.com/intl/en/policies/privacy

Behavioural Remarketing

  • Remarketing services are utilised to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our site.

Google AdWords

  • Google AdWords remarketing service is provided by Google Inc.
  • You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: www.google.com/settings/ads
  • Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
  • For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: www.google.com/intl/en/policies/privacy

Twitter

  • Twitter remarketing service is provided by Twitter Inc.
  • You can opt-out from Twitter's interest-based ads by following their instructions: support.twitter.com/articles/20170405
  • You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: twitter.com/privacy

Facebook

Azpiral

Mailchimp

  • MailChimp is a marketing automation platform and an email marketing service and a trading name of its operator, Rocket Science Group.
  • For more information on the privacy practices of MailChimp, please visit the MailChimp Privacy Policy web page: mailchimp.com/legal/privacy

TrustPilot

Payment Processing

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Global Payments

PayPal

Links to External Websites

Our Website contains links to other websites. Our inclusion of such links does not imply that we endorse those websites. We do not control the content of those third party websites, and assume no responsibility for the third party or their policies or practices. We encourage you to review the privacy policies for these third party websites because their procedures for collecting, handling and processing personal data will be different from ours

Instore Data Collection

Customers may submit their personal information instore to allow the completion of service; such as Special Order Requests, Phone Orders and Instore Competitions. The information submitted, is only utilised by Evergreen Healthfoods. Evergreen are the data controls and processors for all the personal information submitted instore, unless otherwise indicate at the point of collect.

Data Retention

Evergreen keep the Master Data and other personal data you provide, for as long as you have an Account or as needed to provide you with our services. If you choose to delete your Account please note that all your account information will also be deleted. Evergreen will delete this information upon your request.

Security Measures

We use reasonable technical and administrative measures to protect your personal information within our organisation and we regularly audit our system for vulnerabilities. However, Evergreen cannot ensure or warrant the security of the information you transmit to us. Emails sent via the Website may not be encrypted, and we therefore advise you not to include any confidential information in your emails to Evergreen.

How to Access Personal Data

If you have an Account at Evergreen.ie, you can see what information we have about you, including your personal information, order history wish list and why we have that information. If you don’t have an Account, you can email info@evergreen.ie and request information about your personal data. Upon receiving your request, we will let you know what personal information we have about you, how we collect the information, the purpose for which we process your personal data, and who we share your personal information with.

Deletion of your Personal Data

If the personal information that we have about you in our capacity as a data controller is incorrect or misleading, you can correct most of the information yourself via your Account. We recommend that you make any the correction(s) yourself. Otherwise, you are welcome to ask us to assist with correcting your information. If your Account is deleted, all the data associated with your Account will be deleted.

Children’s Information

  • Our website is not intended for children under the age of 18.

Changes to this Policy

Evergreen Healthfoods Ltd reserves the right to make changes to this Policy. A notice on our website will allow individuals to give you the opportunity to review the changes before they come into effect. If you object to our changes, you can close your account. Your continued use of our Website after we publish or send a notice about the changes to the Policy will mean that you accept and agree to the updated Policy

Contact Information

If you have questions or concerns about the Evergreen.ie, how we process your personal information, or would like us to correct your personal information, please contact us at: info@evergreen.ie.

If you have questions or concerns regarding your data protection rights please contact the Data Protection Commissioner info@dataprotection.ie or visits www.dataprotection.ie/docs/Home/4.htm